Live Arrival Claims

Gentle Acclimation

Shipping Schedule

Optimal Tank Conditions

Our 100% live arrival guarantee requires claims within 2 hours of delivery, supported by photo or video proof.

Float bags for 15-20 minutes, then slowly drip acclimate over 30-45 minutes to prevent stress. Avoid sudden changes.

We ship Monday-Wednesday to ensure prompt delivery and avoid weekend delays. Orders placed after Tuesday ship the following week.

Maintain pH 6.0–6.8 and temperature 84°F–86°F. Pristine, soft water parameters are crucial for Discus health.

Need More Specifics?

Our team is ready to answer detailed questions about water parameters or advanced care for your hand-selected imports.